Club FAQ's and Terms & Conditions

FAQ’s

Can I use PayPal for my Club subscription?

No, we currently do not accept PayPal for Club subscriptions.

What Has Changed with My Club Account?

The club accounts now have an exclusive portal to manage the subscriptions.
All existing club members automatically had accounts created from the existing Spellbinders Store accounts. 
Please use your current account email to login. Your current password should also work. Click Here to login to the new Account Portal.

How to Change Your Password.

Click Here to Reset Your Password
If you need any additional assistance with your account please contact customer support by calling 1-888-547-0400 or emailing customersupport@spellbinders.us

How do I Change My Subscription to a Different Product?

  1. You must first login to your Club Account. Click Here to Login.
  2. Click Subscriptions in the left side menu.
  3. Click the + Sign on the Subscription you would like to edit to drop it down, then click Edit.
  4. Just select the subscription option that you would prefer from the drop down on the left side, then click Update Subscription.
  5. Your subscription is now updated for whenever your next charge is scheduled.

How do I cancel my Subscription?

  1. You must first login to your Club Account. Click Here to Login.
  2. Click Subscriptions in the left side menu.
  3. Click the + Sign on the Subscription you would like to edit to drop it down, then click Cancel.

 

How do I Skip a Month on my Subscription?

  1. You must first login to your Club Account. Click Here to Login.
  2. Click Subscriptions in the left side menu.
  3. Click the + Sign on the Subscription you would like to edit to drop it down, then click Cancel.
  4. Click the Skip a Month Option and click OK.

 

How do I Change My Subscription Date?

To change your date please contact customer support by calling 1-888-547-0400 or emailing customersupport@spellbinders.us.
If you would like to change your recurring date to today. You may cancel your current subscription and the sign up for a new subscription with today as your new recurring date. 

How do I Change My Shipping Address?

  1. You must first login to your Club Account. Click Here to Login.
  2. Click My Profile in the left side menu.
  3. Click Edit in the Account Address section on the right side.
  4. Make your needed updates then click Save Address.

How do I edit or change my Billing Address or Payment Method?

  1. You must first login to your Club Account. Click Here to Login.
  2. Click Payment Methods in the left side menu.
  3. Enter all the fields with the updated info & Click Continue.
  4. You may choose to set your new payment method as the Default for future purchases.
  5. You can also remove any old payment methods by click Remove at the bottom of the page.

How do I view Past Invoices/Orders?

You can view past invoices/orders in multiple places.

To view your Club Order in your Club Account please Login Here
You can view club invoices on your Dashboard Calendar by clicking Dashboard in the left side menu.
You can also view the list by Clicking Billing History in the left side menu.

To view your order in the Spellbinders Store Account please Login Here.
You will see all past orders listed on your account page.

How do Spellbinders Rewards Work?

All Club orders will now be processed within the Spellbinders shopping cart. Spellbinders Rewards will automatically be added to your account when your monthly kits ship out. Members earn 5 points for every $1 spent. CLICK HERE to learn more about Spellbinders Rewards.

Can people outside the US join the Spellbinders Clubs?

Yes, people outside the United States in some limited countries may now join the membership clubs, but there are some shipping limitations and additional costs. Currently we people from Canada, UK, and Australia may join the club. The standard Spellbinders shipping policy will apply. International members will pay the estimated shipping rate that is estimated at checkout. This will vary per location and product. All shipments outside the U.S. may be subject to import charges (Duties, Customs tariffs and VAT) CLICK HERE for the complete Spellbinders shipping and order policy.

 

Clubs Terms & Conditions

The Spellbinders FSJ Clubs (formerly known as Maker's Mart Club) are now available to all locations that Spellbinders FSJ can ship to. The shipping rates will vary per location & country and will be reflected at time of check out. All shipments outside the U.S. may be subject to import charges (Duties, Customs tariffs and VAT) which are set by the destination country. They are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise and are levied once your package reaches your country. Spellbinders do not collect your duties and taxes during checkout and cannot predict what your particular charges may be: and in the event you incur these additional charges, they must be rendered in order for your package to clear custom. For more information regarding your country's customs policies, please contact your local customs office. 

You must have a Spellbinders FSJ club membership account in good standing and have a valid credit card on file with Spellbinders (no hold on your credit card, suspension of your Spellbinders account or past amount owed to Spellbinders FSJ). We reserve the right to accept or refuse membership at our discretion, for any reason. 

You must be at least 18 years of age to participate. You also certify that you are legally permitted to participate and accept full responsibility for the selections made pursuant to the Club Terms & Conditions. This Agreement is void where prohibited by law, and the right to access the site and/or join the Club is revoked in such jurisdictions.

Spellbinders FSJ Club benefits are nontransferable and may only be used by an individual Member. Member benefits are all-prospective from the date of membership enrollment and will not be applied retroactively to any prior purchases.

Spellbinders FSJ reserves the right to change or discontinue any Club member benefits at our sole discretion at any time without notice. Spellbinders FSJ reserves the right to change the monthly membership club pricing and terms therein.  Spellbinders FSJ will notify members of pricing changes at least 30 days prior to change.

Auto-Renewing Monthly Spellbinders Club Membership

Spellbinders FSJ Clubs are monthly, automatically renewing membership programs. All membership subscription products must be purchased with a Credit Card to allow for recurring purchases. PAYPAL IS NOT ELIGIBLE FOR USE ON MEMBERSHIP SUBSCRIPTIONS. Your membership will auto-renew each month thereafter, until you decide to cancel. Your account will be charged the same date every month based on your Anniversary Date. Your Anniversary Date is the date you placed your first club order.  Club membership kits will be processed and shipped within 2 to 4 business days based on your Anniversary Date. You may cancel your membership at least 48 hours before your membership auto-renews the next month. Your membership auto-renews according to your Anniversary Date. Therefore, you must cancel your membership at least 48 hours prior to your next month’s Anniversary Date in order to avoid charges for any subsequent month. Unless you cancel your membership 48 hours or more before the Anniversary Date then a renewal membership fee will be charged each month on or around your membership Anniversary Date of each month. Club subscriptions are FINAL SALE and cannot be changed once the current month has charged. You can update credit card information at any time by logging into you Spellbinders account. You can also call 888-547-0400, Monday – Friday from 7:30 am – 4pm MST or email us at customersupport@spellbinders.us.

By enrolling in a Spellbinders FSJ Club, you understand and agree that your membership will automatically renew on a monthly basis. You hereby authorize Spellbinders to charge your credit card each month at the then-current membership fee. You may cancel your membership at any time. Your same credit card on file or that you used to enroll initially will be automatically charged each month, unless you cancel your membership 48 hours prior to your Anniversary Date or you designate an alternative card in your account prior to your Anniversary billing date. Your membership is conditional upon Spellbinders FSJ receipt of payment. If payment cannot be charged to your credit card or if payment is not received by Spellbinders FSJ for any reason, including chargeback, Spellbinders FSJ reserves the right to immediately and without notice, either suspend or terminate your membership and you will not be shipped any merchandise. You are required to pay any amounts still owed to Spellbinders FSJ at the time your account is suspended or terminated. Except where proscribed by law, you agree that Spellbinders is not obligated to send you any renewal or advance billing notices or other notices indicating that your credit card will be or has been charged. Notwithstanding the foregoing, upon enrollment, you will receive an initial email which indicates: a) enough information regarding the credit card being charged for the member to verify the details, without providing full card details; b) a reminder that you can cancel at any time; c) the means to contact Spellbinders in the event that you wish to cancel your membership; and d) the amount your credit card will be charged.