Return & Exchange Policy

SpellbindersCreativeArts.com gladly accepts undamaged and unopened merchandise for return within 30 days of first purchase date. Only merchandise purchased from SpellbindersCreativeArts.com will be accepted. Proof of purchase will be required. We cannot honor the return of an item you purchased at full price in exchange for the same item that is currently being offered as an online shopping special at a lesser price. All sales on Clearance merchandise are final and cannot be returned or exchanged for any reason. If your purchase is from another store or retailer, then please contact that store directly. To qualify for a refund please call our customer service team at 1-888-547-0400 to request a RMA # (return merchandise authorization). Once the RMA # is authorized and return is approved, then the merchandise must be returned to our warehouse at address listed below, within 30 days. Please repack the merchandise with the original packing slip. Please note RMA # and reason for return on packing slip. Please ensure merchandise is packed carefully to avoid damage, as damaged merchandise will not be accepted for return. Once we receive returned merchandise in good condition, Spellbinders will verify and approve return and credit account on record used to make original purchase. Please note that all shipping costs related to return merchandise are the responsibility of the customer.

Damaged Goods Policy

In the event that you received damaged or defective merchandise purchased from SpellbindersCreativeArts.com, please call our customer service team at 1-888-547-0400. Damaged or defective merchandise will only be replaced within 30 days of first purchase. Proof of purchase and photographic evidence of damage along with reason for damage will be required before replacement merchandise will be sent. Shipping costs will be covered by Spellbinders if damage, defect or error was on our part. Damaged merchandise due to abuse or misuse will not be accepted.

Spellbinders warranty policy on machines supersedes this general Return & Exchange Policy. Click Here to review.

 

If you have any questions regarding your order please call our customer service team.

Monday-Friday

7:30am-4pm (Arizona Standard Time).

1-888-547-0400

 

Mail Returns/Exchanges to:

Customer Service Spellbinders Creative Arts, L.L.C. 

1125 W. Pinnacle Peak Road, Build 3, Ste. 124

Phoenix, AZ 85027