Warranty

Warranty Policy

The Spellbinders® Grand Calibur®, Prizm™, Platinum™, Platinum 6 and Glimmer and the Fun Stampers Journey® Platinum, Platinum 6 and Amaze machines come with a limited one (1) year warranty. They are warranted to be free of defects in workmanship and materials. Spellbinders / FSJ will repair or replace a defective product or parts without charge with proof of purchase within the one-year warranty. If the product is damaged due to misuse or neglect, the warranty is null and void.

No need to register your machine. To make a warranty claim please email customersupport@spellbinders.us.

Please include the following information:

  1. Proof of Purchase including the purchase date.
  2. Photographic or video evidence of the defect.
  3. Please answer the following questions:
    1. When did you notice the machine not working properly?
    2. Were you die cutting or embossing?
    3. What plates were being used?

Once your warranty has been verified Spellbinders / FSJ will determine warranty coverage and solution.